Table of Contents
1. Acceptance of Terms
By accessing viv0, creating an account, or using any of our services, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform. These Terms constitute a legally binding agreement between viv0 and the user, governed by the laws of Bangladesh. Users must be 18 years of age or older; use of the platform by minors is strictly prohibited. viv0 reserves the right to update these Terms at any time, and continued use of the platform following any changes will be considered acceptance of the revised terms. The Bengali version of these Terms serves as the governing document, and in the event of any interpretive dispute, viv0's decision shall be final.
2. Account Registration & Security
To register on viv0, you must provide accurate, complete, and up-to-date information. Creating an account using false or misleading details is strictly prohibited and may result in account termination. Each user may only hold one account; creating multiple accounts is considered a breach of bonus terms and may result in all accounts being closed. You are solely responsible for keeping your password and login credentials confidential, and you must not allow any other person to access your account. If you suspect unauthorized access or a security breach on your account, contact the viv0 support team immediately. Failure to submit required KYC documents within 7 business days of a verification request may result in temporary account suspension. viv0 recommends enabling two-factor authentication and using a strong password to keep your account secure.
3. User Responsibilities
By using the viv0 platform, you confirm that you are legally eligible and permitted to participate in online betting activities in your jurisdiction. Any fraudulent activity, use of bots, system hacking, or attempts to gain unfair advantages will result in immediate account closure and potential forfeiture of associated funds. Harassing, threatening, or using offensive language toward other users is strictly prohibited and will result in account termination. You are solely and personally responsible for all activity carried out through your account, including any losses resulting from granting third-party access. Using the platform for money laundering or any other illicit financial purpose is strictly forbidden and may result in legal action. Users are encouraged to be mindful of responsible gaming practices and, where needed, to make use of viv0's Responsible Gaming page support resources.
4. Platform Usage Rules
All gaming and betting services on the viv0 platform are offered for entertainment purposes only and operate in accordance with applicable regulations. Each game has its own rules, which are clearly displayed within the game interface and must be followed by all users. Betting limits, minimum and maximum stake amounts, and payout rates are set according to the information published on the platform and are subject to change. If a bet is voided due to a technical error or server outage, the full stake will be returned to the user's account. viv0 reserves the right to void transactions and investigate accounts where a technical error has been exploited to gain abnormal winnings. Scraping, reverse engineering, or redistributing any content, software, or data from the platform is strictly prohibited.
5. Payment & Transaction Information (BDT)
All financial transactions on viv0 are processed in Bangladeshi Taka (BDT / ৳) and can be completed via popular mobile banking methods including bKash, Nagad, and Rocket. Deposits are typically credited within minutes, while withdrawals may take 1–24 hours to process, though they are often completed sooner. A verified identity is required before withdrawals can be processed, and any pending bonus wagering requirements on your account may temporarily delay a withdrawal request. Each payment method has its own minimum and maximum transaction limits, which are clearly stated in the platform's payment section. To protect financial security, viv0 reserves the right to temporarily hold suspicious transactions for review and may request additional verification when necessary. If you experience any issues with a transaction, contact our 24/7 support team or visit our FAQ View section.
6. Limitation of Liability
Viv0 provides its platform on an "as-is" basis and will not be held liable for any losses arising from technical disruptions, internet connectivity issues, or third-party service failures. viv0 is under no obligation to compensate for financial losses incurred through betting or gaming activities, as all wagers are placed at the user's own discretion and risk. viv0 will not be liable for service interruptions caused by unforeseen technical incidents, cyberattacks, or natural disasters. Where issues arise from faults in third-party software or game providers, viv0's liability is limited and governed by the relevant provider's policies. In all circumstances, viv0's maximum financial liability to any user shall not exceed the balance held in that user's account. Users are advised to raise any complaints through official channels to ensure a prompt and fair resolution.
7. Account Policy — Suspension & Closure
Viv0 reserves the right to suspend or permanently close any account without prior notice in cases of Terms violations, fraudulent activity, or security risks. Users will be notified by email of the reason for any suspension and will have the opportunity to appeal. If a valid balance remains at the time of closure, it will be returned within a specified period following completion of the verification process; however, balances in accounts closed due to Terms violations are not guaranteed to be refunded. Users may also request account closure at any time through the support team, which is an important responsible gaming option. Policies regarding inactive accounts (no transactions for 12 consecutive months) will be governed by the platform's latest published notice. A history of repeated Terms violations may also result in restrictions on opening new accounts in the future.
8. Intellectual Property
All content on the viv0 platform — including logos, designs, software, graphics, text, databases, and other materials — is the exclusive intellectual property of viv0 or its licensors and is protected under Bangladesh's copyright laws. Users are not permitted to reproduce, distribute, modify, or commercially exploit any part of the platform without prior written consent from viv0. Content provided by third-party game providers is governed by their own intellectual property policies, and the relevant provider's terms also apply to the use of such content. Unauthorized use of viv0's trademarks, brand name, or logos will result in legal action. Any content submitted by a user to the platform is considered to grant viv0 a non-exclusive license to use that content. For any intellectual property concerns or complaints, please contact our support team.
9. Third-Party Links & Services
Viv0 may integrate with third-party game software providers, payment gateways, and other partner services. These third parties operate under their own privacy policies and terms, for which viv0 bears no responsibility. By accessing any external website or service, you agree to abide by that platform's own rules, and viv0 accepts no liability for any issues arising there. It is the user's responsibility to follow the security protocols of any third-party payment provider used to complete a transaction. While viv0 makes every effort to ensure the quality of third-party software and games on its platform, it is not directly liable for any faults in that software. You are advised to review the privacy policy of any third party before sharing personal information with them. If you encounter any issues with a third-party service, contact that service's support team first, then reach out to viv0 support if needed.
10. Changes to Terms & Governing Law
Viv0 reserves the right to modify, amend, or update these Terms & Conditions at any time and will make reasonable efforts to notify registered users by email of any significant changes. Updated terms take effect from the date of publication, and continued use of the platform thereafter constitutes acceptance of the revised terms. These Terms are governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh, and any disputes shall fall under the jurisdiction of the competent courts of Bangladesh. If any provision of these Terms is found to be unenforceable by a court, the remaining provisions will continue in full force. Any delay by viv0 in exercising a right under these Terms shall not be construed as a waiver of that right. For any questions about these Terms, please contact our FAQ View the section or contact our support team.
Read the Terms? Get started now
Register with viv0 and experience Bangladesh's leading online entertainment platform. All our services operate under clear, transparent rules.