Viv0 Privacy Policy — Your Data Is Our Responsibility
This page explains in full how your personal information is collected, used, and kept secure on the viv0 platform. This policy applies to all users in Bangladesh.
Last updated: January 2026
1. Information We Collect
When you register on the viv0 platform, we collect basic account details including your name, mobile number, email address, and date of birth. This information is used to verify your identity and provide a secure login experience. Payment details are securely processed during transactions via local Bangladesh payment methods (such as bKash, Nagad, and Rocket), and BDT-based transaction records are maintained. Technical information — including your device type, operating system, browser name and version, IP address, and mobile network — may also be collected automatically. In addition, usage data such as how long you spend on the platform, which games or sections you browse, and which pages you visit most is analyzed to improve your experience. Session management and preference storage are also handled through cookies and similar tracking technologies, which are discussed in more detail in the following section.
Name, mobile number, email, date of birth, and identity verification details.
BKash/Nagad/Rocket transaction records, deposit and withdrawal history.
IP address, device model, browser, and operating system.
Pages visited, session duration, in-game activity, and click history.
2. How We Use Your Information
Viv0 uses the information it collects only for specific, legitimate purposes — never for unnecessary or unauthorized activities. Personal data is used to create, manage, and secure your account, helping prevent unauthorized access. Payment information is used to accurately process BDT-based deposits, withdrawals, and other financial transactions. Your preferences and usage patterns are analyzed to make viv0's services, game selections, and offers more relevant to you. Data may also be used to meet applicable legal obligations and support fraud prevention. Anonymized analytics data is used for platform development, troubleshooting, and evaluating the overall user experience.
- Account Verification & Secure Login
- Processing BDT transactions and maintaining financial records
- Providing personalized game recommendations and offers
- Fraud detection and platform security improvement
- Managing customer service and support requests
- Compliance with applicable laws and regulatory requirements
4. Data Retention & Security
Viv0 uses industry-standard security measures to protect your data. All personal and financial information is stored on secured servers with SSL/TLS encryption, ensuring no third party can gain unauthorized access. Passwords and sensitive data are stored using hashing technology, meaning they are never held in plain readable form. Data necessary for your account is retained while it remains active, and certain information may be kept for a defined period after closure to meet legal obligations. Regular security audits and system checks are conducted to maintain data protection standards. If any suspicious activity is detected, automated alerts are triggered and you will be notified as needed.
Your password can never be viewed or recovered directly — it can only be reset. If you've forgotten it, FAQs page for password reset instructions.
5. Sharing Information with Third Parties
Viv0 never sells your personal information to third parties or shares it with advertisers. Limited data may be shared with trusted service providers solely to operate the platform — such as payment processors, technology infrastructure providers, and fraud detection services. Each of these providers is bound by contract and may only use your data for its designated purpose, nothing else. We may also be required to disclose information to government authorities under applicable Bangladesh law or court order, which we treat as a legal obligation. In the event of a company merger or acquisition, relevant data may be transferred after notifying users in advance. Any information shared with third parties is kept to the minimum necessary, and we ensure that all parties involved maintain appropriate security standards.
- Your Data Is Never Sold
- Not Shared with Advertisers
- No Unauthorized Sharing
- In Payment Processing
- Legal obligations
- Fraud prevention
6. Your Rights
Viv0 believes every user should have full control over their own data. You can log in to your account at any time to view your stored personal information and make corrections as needed. If you believe any information we hold about you is inaccurate or incomplete, you can contact our support team directly to request an update. If you request account closure, all personal data beyond what is required by legal obligations will be deleted within the designated timeframe. You also have the right to opt out of marketing communications — this preference can be changed at any time from your account settings. If you'd like to know more about how your data is being used, write to our support email and we are obligated to respond within 30 business days.
Access
The right to access your personal data at any time.
Amendment
The right to correct inaccurate or outdated information.
Delete
The right to have your personal data deleted upon account closure.
7. Policy Updates & Contact
Viv0 may update this Privacy Policy from time to time, particularly in response to changes in law or the addition of new services. Advance notice of any significant changes will be sent to your registered mobile number or email address. The effective date of the updated policy will be clearly displayed at the top of the page so you always know when the latest revision was made. Continued use of the platform after any changes constitutes your acceptance of the revised policy. For any questions, complaints, or requests related to data protection, please reach out to our support team — we're always ready to help. You can also visit our FAQs section.
Email: support@viv0.net — We will respond within 30 business days.
Your Data Is Protected — Get Started Today
Your privacy is our top priority at viv0. Create an account today and enjoy the best entertainment Bangladesh has to offer — in a safe and secure environment.