Responsible Gaming at viv0 — Your Protection Is Our Commitment
Entertainment is only enjoyable when it's controlled and balanced. viv0 believes that building healthy gaming habits is not solely the user's responsibility — it's ours too. On this page you'll find tools for self-control, guidance on recognising warning signs, and direction on where to get help when needed.
Balanced Gaming
Play for Fun, Know Your Limits
1. Our Commitment to Responsible Gaming
Viv0 is an entertainment platform where the mental and financial well-being of every user is our top priority. We believe entertainment is meaningful only when enjoyed in balance with life's other responsibilities. Gaming is never a substitute for income or a solution to financial problems — it is simply a source of fun. viv0 is committed to creating an environment for users in Bangladesh where everyone can make decisions freely and safely. Our support team is always ready — if you feel gaming is taking up too much space in your life, reach out to us and we'll be there to help. Every section of this policy is designed to help you stay informed and in control.
Balanced Entertainment
Enjoy gaming while keeping your life in balance.
Transparent Policies
A platform that operates with complete transparency.
24/7 Support
Whatever the issue, we're here for you.
2. Recognising Signs of Risky Behaviour
Problem gaming usually develops gradually, which is why it's important to stay alert from the start. Certain patterns of behaviour can signal that gaming is getting out of control. Chasing losses with bigger bets, repeatedly exceeding your set budget, and being dishonest about your gaming habits are all warning signs. Strained relationships with family and friends, or a noticeable drop in focus at work or school, are also signals to take seriously. Feeling restless or irritable when not gaming, or viewing gaming as your only way to relieve stress — these feelings suggest it may be time to seek professional support.
Warning Signs to Watch Out For
- Overspending your budget
- Chasing losses with more bets
- Hiding gaming from family
- Neglecting work or studies
- Feeling restless when not playing
- Betting with borrowed money
- Disrupted sleep and eating habits
- Withdrawing from social life
3. Tips for Setting Time & Budget Limits
The most effective way to game responsibly is to set clear limits from the very beginning. Decide in advance the maximum amount you can afford to spend on entertainment each week or month, and stick to it strictly. Never use money set aside for everyday essentials — rent, food, or your family's needs — for gaming. Equally, set a daily or weekly time limit for gaming, and once that time is up, close the app and focus on something else. Remember, chasing lost money by placing bigger bets is a dangerous cycle — breaking out of it is the smart move. viv0 lets you set deposit limits and session time limits directly from your account settings, helping you stay in control automatically.
Budget Planning
Set aside a monthly entertainment budget. Once that budget is spent, stop gaming until the next month. Never borrow money or dip into your savings to play.
Time Planning
Set a fixed time each day for gaming. Avoid gaming before bed or during work hours. Setting a timer on your phone can help you stay aware.
4. Self-Control Features
Viv0 offers a range of effective tools to support user self-control, all accessible directly from your account settings. The Deposit Limit feature lets you cap how much you can deposit on a daily, weekly, or monthly basis — once set, it takes effect immediately. The Cooling-Off feature lets you temporarily suspend your gaming activity for a set number of days, giving your mind a rest and a chance to reassess. If you feel you need a longer break from gaming altogether, the self-exclusion option will fully lock your account for a chosen period. Any attempt to open a new account while self-exclusion is active will be automatically blocked. Our support team is always ready to guide you through any of these tools.
Deposit Limit
Set daily / weekly / monthly deposit limits.
Cooling-Off Break
Temporarily pause all gaming activity for a few days.
Self-Exclusion
Lock your account for an extended break from gaming.
5. Protection of Minors
Viv0's platform is strictly for users aged 18 and above. Registration and participation by minors is completely prohibited. Age verification is in place at the point of registration, and additional identity documents may be requested in cases of doubt. If you are a parent or guardian and suspect that a child or teenager is accessing this platform from your device, please contact our support team immediately — we will act quickly. Installing parental control software on your device is an effective preventive measure. Never share your viv0 login credentials with other household members, especially children or teenagers. We take the protection of minors extremely seriously, and any complaint in this regard will be treated with the utmost priority.
Advice for Parents
- Use a strong password and screen lock on your device to prevent children from gaining easy access.
- Never share your account login details with your children or anyone else.
- Install parental control apps on your device and keep betting sites blocked.
- If you have any concerns, contact support right away.
6. Life Balance & Professional Support
Gaming should be a small part of your life — never more important than family, work, health, or relationships. If you feel that gaming is having a negative impact on your daily routine, family life, or finances, don't wait to seek help — it's not a sign of weakness, it's a brave and smart decision. In Bangladesh, several mental health organisations can support you confidentially, including Kaan Pete Roi, Moner Bondhu, and the National Mental Health Helpline. The viv0 support team is also always here for you — whether you want to close your account, set limits, or simply talk things through. Remember, everyone deserves support, and taking the right step at the right time can change your life.
Mental Health Support
Speak with a trained counselor through Kaan Pete Roi, Moner Bondhu, and the National Mental Health Helpline. All services are completely confidential.
Viv0 Support Team
Contact our support team to set account limits, take a break, or activate self-exclusion. We're here to help — no judgement.